Objectifs de la formation

Purchase Ambien Cr • Comprendre les concepts clés de la gestion des services informatiques • Comprendre comment les principes directeurs d’ITIL peuvent aider une organisation à adopter et à adapter la gestion de services informatiques • Comprendre les quatre dimensions de la gestion des services informatiques • Comprendre les 7 principes directeurs de ITIL®V4 • Déchiffrer le modèle de l’amélioration continue d’ITIL • Comprendre l’objectif et les composants d’ITIL Service Value System • Comprendre les activités de la chaîne de valeur du service et leur interconnexion • Connaître le but et les termes des 15 pratiques ITIL

Public cible

https://www.theologyisforeveryone.com/xru9dputa • Les professionnels qui commencent leur parcours de gestion des services informatiques • ITSM Managers actuels ou futurs • Professionnels travaillant dans d’autres secteurs «IT» (numérique, produit, développement) ayant une interface solide avec la livraison de services • Titulaires d’une certification ITIL souhaitant mettre à jour leurs connaissances.

Prérequis

• Quelques notions de gestion des services informatiques https://hoteligy.com/blog/uncategorized/5k8lje1dz • 2-3 heures de lecture préparatoire

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Jour 1

http://www.manambato.com/vs2fphph Module 1: Key components of ITIL 4 Where Can I Buy Zolpidem Tartrate • Service Value System https://www.jacksonsmusic.com/2024/11/h22ahgahe • Four dimensions of service management https://golddirectcare.com/2024/11/02/byz7sd6f Module 2: Key concepts of service management • Service management Purchase Ambien Cr Online • Nature of value and value co-creation Buy Generic Zolpidem Tartrate • Stakeholders Zolpidem Tartrate Purchase • Products and Services • Components of a Service • Service relationship model • Achieving value: outcomes, costs and risks • Outputs vs Outcomes http://makememinimal.com/2024/3qss90oe • Types of costs • Types of risks Zolpidem Online Buy • Utility vs Waranty Module 3: Four dimensions of service management Buying Ambien • PESTLE Model https://www.dirndl-rocker.at/?hev=y6tjpc5hdx4 • Organization ans People https://fundaciongrupoimperial.org/rx9zc5a • Information and Technology Ambien Online Usa • Partners ans Suppliers https://www.winkgo.com/jqvm5pfq • Value stream and processes

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Jour 2

https://www.amyandthegreatworld.com/2024/11/af1uiklk Module 4 : Seven guiding principles Zolpidem Purchase • Focus on value Can I Buy Ambien In Canada • Start where you are https://golddirectcare.com/2024/11/02/59jcbnnzxf • Progress iteratively with feedback • Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

https://www.winkgo.com/duasvdlzlz9 Module 5 : Continual improvement model
• Step1: What is the vision?
• Step 2: Where are we now?
• Step 3: Where do we want to be?
• Step 4: How do we get there?
• Step 5: Take action
• Step 6: Did we get there?
• Step 7: How do we keep the momentum going?
Module 6 : Service Value Chain
• Plan
• Improve
• Engage
• Design and transition
• Obtain and build
• Deliver and support

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Jour 3

Module 7 : Practices
General management practices
• Continual improvement
• Information security management
• Relationship management
• Supplier management
• Supplier management activities
Service management practices
• Monitoring and event management
• Incident management
• Problem management
• Service desk
• Service request management
• IT asset management
• Service configuration management
• Change control
• Release management
• Service level management
Technical management practices
• Deployment management